Seller Policy

Last updated: September 2026

This Seller Policy outlines what SWAP expects from sellers, including how listings should be managed, orders fulfilled, and performance maintained over time.

Seller Eligibility

Anyone who meets our account eligibility requirements may create listings on SWAP. We may ask sellers to verify certain information about themselves or their listings before allowing continued selling activity.

Listing Standards

Sellers are expected to follow our Marketplace Rules for every listing, including accurate descriptions, honest photos, and fair pricing. Listings should be kept up to date, and items that are no longer available should be removed or marked accordingly.

Order Fulfillment

When you accept an order or confirm a swap, you agree to fulfill it promptly and as described.

• Ship items promptly once an order is confirmed.
• Provide accurate tracking information when available.
• Package items with reasonable care to prevent damage in transit.

Seller Fees

Selling on SWAP may involve fees associated with completed transactions. Current fees are disclosed as described in our fee schedule and are shown before you finalize a listing or sale.

Payouts

Once a sale is complete and any applicable review period has passed, proceeds are made available for payout through the payment method connected to your account. Payout timing can vary based on your payment provider and verification status.

Performance Standards

We look at seller performance over time, including factors like order completion and cancellation behavior, to help maintain a trustworthy marketplace. Sellers who consistently fall short of expected standards may see reduced visibility or limited selling privileges.

Consequences for Violations

Violations of this Seller Policy may result in listing removal, temporary restrictions, or account suspension, depending on the severity and frequency of the issue.